OCJ - Computer Technician
About The Position
The Circuit Court of Cook County, Office of the Chief Judge is seeking a Computer Technician. This role involves assisting the Operations Manager with the full lifecycle of computer hardware, from receiving and inventorying to installation, configuration, maintenance, and decommissioning. The technician will also provide a high level of customer service and support to judicial and non-judicial staff by responding to help desk requests for Tier 1 and Tier 2 issues. This includes triaging and prioritizing service requests, troubleshooting common hardware and software problems, performing data entry, and managing the help desk ticket queue in a timely manner. The position requires prompt response to technical assistance requests via phone, chat, or email, with follow-up to ensure user satisfaction. Escalating urgent technical issues to the next support tier and assisting the Help Desk Administrator with incoming calls are also key responsibilities. The role involves accurately logging all help desk communications, informing management of recurring issues, staying current with system information, and providing basic computer and application training to end users. Additional duties include performing remote cleanup and virus scanning, and collecting/summarizing information for data entry.
Requirements
- Possess a minimum of a High School Diploma, G.E.D., or equivalent experience
- Must possess a valid Illinois Driver's license and a good driving record
- Possess in-depth knowledge of Microsoft Windows Operating Systems (Win7, 8, 10 & 11)
- Possess in-depth knowledge of Microsoft Office Professional Suite (2010, 2016 and 2019)
- Possess in-depth knowledge of Microsoft Office 365 Email
- Possess CompTIA certification
- Demonstrate a sensitivity to issues of confidentiality and professionalism
- Exhibit an attentiveness to detail
- Possess and demonstrate the ability to utilize proper grammar, sentence structure, andspelling
- Possess and demonstrate excellent written and oral communication skills
- Possess strong organizational skills and the ability to multi-task
- Demonstrate an ability to work with various computer operating systems and softwarepackages
Nice To Haves
- Microsoft Certified Technology Specialists (MCTS) certification a plus
- Microsoft Certified IT Professional (MCITP) certification a plus
- Microsoft Most Valuable Professional (MVP) certification a plus
- MacOS experience a plus
- Sense of ownership and pride in performance and its impact on court operations
- Critical thinker and problem-solving skills
- Ability to explain complex ideas in simple terms
- Team player
- Good time-management skills
- Great interpersonal skills
- Ability to work cooperatively and integrate with legal and non-legal personnel
Responsibilities
- Assist the Operations Manager with receiving, inventorying, distributing, installing, configuration, maintaining and decommissioning computer hardware (including, but not limited to; computers, laptops, monitors, printers, televisions, web cameras, speakers, microphones, portable sound systems, etc.)
- Assist judicial and non-judicial staff by providing a high level of customer service and support as it relates to responding to help desk requests for Tier 1 and Tier 2 level of support
- Follow help desk procedures to triage and prioritize service requests
- Troubleshoot and deliver solutions to common endpoint hardware and software problems
- Perform data entry into help desk software
- Constantly monitor and manage the help desk ticket queue and respond to requests in atimely fashion, logging both the problem and resolution in the ticket
- Promptly respond to requests for technical assistance via phone, chat or email
- Follow up with users to ensure issues are resolved to the satisfaction of the user
- Identify and escalate technical issues requiring urgent attention to the next Tier level ofsupport
- Assist Help Desk Administrator with answering all incoming calls to the department'scentralized help desk in a prompt and courteous manner
- Accurately log all help desk communications and interactions
- Inform management of recurring issues
- Stay current with system information, updates and changes
- Provide basic computer and application training to end users as necessary
- Perform cleanup and virus scanning of computers using remote desktop utilities
- Collect and summarizes pertinent information for data entry
- Perform such other duties as may be assigned
Benefits
- Information concerning the benefits for this position can be found at the Circuit Court of Cook County Employment Opportunities Page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
