Computer Technician I
About The Position
Under the supervision of the Senior Network Administrator, the Computer Technician I ensures the operation and availability of the county’s networked computers and related peripheral devices. The role repairs, troubleshoots, installs, and maintains county networked PCs, software, and peripherals while providing customer service to county departments and end users. The position supports county-approved applications and operating systems, manages service requests and equipment inventory, coordinates equipment installations and recycling, and records required information in the IT call tracking system. The technician may work with vendors, recommend computer-related purchases, assist with special projects, and escalate issues as needed. The position works indoors, operates vehicles and non-powered hand tools, and travels for meetings and appointments. Physical demands include regular movement and handling tasks, continuous sitting, standing, typing, and repetitive hand or wrist movements, and the ability to exert 20–50 pounds of force.
Requirements
- Associate’s degree in Computer Science or an equivalent technical institution certificate, or 1–3 years of Information Systems work experience providing end-user technical assistance.
- Valid Michigan Driver’s License.
- Effective communication skills, including engaging and working with individuals to ensure clarity and understanding.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community.
- Good knowledge of internet security and data privacy principles.
- Ability to communicate and respond to inquiries in person and by phone.
- Ability to operate a PC or laptop and enter and retrieve information from a computer.
- Ability to handle varying and often high levels of stress.
- Ability to meet the physical requirements described, including medium work requiring exertion of 20–50 pounds of force.
Nice To Haves
- A+ certification preferred but not required.
- MCSA certification preferred but not required.
Responsibilities
- Troubleshoot, repair, install, and maintain PC-related hardware on the county network.
- Organize and prioritize service requests and work with vendors as needed to resolve hardware and software problems.
- Visit county departments to troubleshoot, repair, and maintain workstations, laptops, scanners, monitors, printers, telephones, fax machines, modems, and other data equipment and peripherals.
- Determine whether repair work should be contracted out.
- Track equipment inventory by staff member and workstation and keep the information accurate and updated in the county call tracking system.
- Assist with developing specifications and recommend computer-related purchases to management.
- Coordinate work orders for installing new equipment and recycling old equipment.
- Ensure software and data are migrated and network connectivity is established for new equipment.
- Accurately and completely log required information in the IT call tracking system.
- Follow county and IT policies and procedures.
- Provide software support for county-approved applications and operating systems.
- Assist with special projects as needed.
- Escalate problems to management or the appropriate secondary support resource when necessary.
- Perform other duties as assigned.
- Adhere to departmental confidentiality and privacy standards.
- Travel for meetings and appointments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
