Computer Operator I
About The Position
Brightstar is seeking a Computer Operator to support the operation of gaming solutions at its data center in Austin, Texas. The role provides entry- to intermediate-level monitoring and support for operating equipment serving one or more jurisdictions, with a focus on maintaining reliable 24/7 operations. The operator analyzes host systems, middleware, applications, and related tools; monitors logical security; and gains hands-on experience identifying and resolving network technology issues involving IP network devices and backbone transports. The role follows operational checklists to carry out, verify, and restore processes such as draw and day-end processing, system balancing, file-system maintenance, change requests, report and file transfers and deliveries, messaging and jackpot details, system locations and configurations, and internal and external customer requests. The operator also coordinates and follows up on customer requests under established guidelines and recommends improvements to operational procedures and checklists. All Brightstar employees have information-security responsibilities, including completing assigned annual training.
Requirements
- Two-year college degree or zero to two years of experience.
- Demonstrated commitment to meeting and exceeding customer expectations while reducing service risks and costs.
- Ability to perform entry-level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools, following established procedures and working under supervision.
- Ability to perform entry-level network monitoring and troubleshooting, including confirming tool availability, verifying services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
- Basic knowledge of multiple operating systems and applications, including network, system, and server technologies, to perform entry-level troubleshooting with minimal supervision.
Responsibilities
- Monitor and support operating equipment for one or more jurisdictions to help ensure 24/7 operations.
- Conduct analysis of systems and servers associated with host systems, middleware, applications, and existing tools.
- Monitor logical security using established tools and procedures.
- Identify and resolve network technology issues associated with IP network devices and backbone transports.
- Carry out, verify, and restore predefined operational checklist processes, including draw processing, day-end processing, system balancing, file-system maintenance, change requests, report and file transfers and deliveries, messaging and jackpot details, system locations and configurations, and customer requests.
- Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests according to established guidelines.
- Recommend ways to create and maintain operational procedures and checklists.
- Complete assigned annual information-security training as appropriate.
Benefits
- Medical benefits available from the first day of employment.
- Three weeks of paid vacation per year, prorated during the first year.
- 401(k) plan with employer match and 100% vesting from day one.
- Company-paid parental leave, life insurance, short-term disability, and long-term disability.
- Gym membership reimbursement.
- Free identity theft protection.
- Tuition reimbursement.
- Competitive wages and shift differentials for off-shifts.
- Health, dental, and vision insurance.
- Life, accident, and disability insurance.
- Paid time off.
- Wellness programs.
- Employee Referral Bonus Program, subject to eligibility requirements.
- Eligible non-exempt roles may receive irregular discretionary bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
