Computer Operator I

Koniag Government Services, LLC•Gallup, NM

1d•$19 - $22•Onsite

About The Position

Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is hiring a full-time Computer Operator I to support KABS and its government customer, the Indian Health Service (IHS) Gallup Area Office in Gallup, New Mexico. The position is covered under the Service Contract Act. The operator serves as an IT technical specialist for automated systems across the Area and program in an enterprise Active Directory environment, providing solutions for less complex hardware and software issues and escalating or researching more complex requests as appropriate. The role supports a broad range of devices, including laptops, desktops, servers, thin clients, video conferencing systems, tablets, phones, printers, scanners, and networked peripherals. Supported systems include the United Financial Management System, Windows operating systems, Microsoft Office, and other supported software. The operator installs, configures, tests, maintains, and troubleshoots hardware, operating systems, applications, device drivers, security settings, and network-connected equipment; documents and tracks service requests; coordinates warranty work; and provides user assistance and training. Support is generally provided during IHS core operating hours, 8:00 AM to 5:00 PM local time, Monday through Friday, except during emergencies or facility closures. Travel is not anticipated; if required, it is paid according to Federal Travel Regulations and GSA travel rates, and government vehicles may be used subject to applicable fleet rules.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field; alternatively, an equivalent combination of relevant education and technical training plus 2–4 years of hands-on IT support experience.
2–4 or more years of progressively responsible technical support experience in a similar environment.
Experience in federal, tribal, or healthcare IT environments.
Experience supporting specialized enterprise systems, such as financial or accounting systems (e.g., UFMS).
CompTIA A+ certification, or obtain it shortly after hire.
CompTIA Network+ certification or equivalent experience.
Proficiency with Windows 10/11, Microsoft Office 365, Active Directory user and computer support, basic network troubleshooting, malware removal tools, and imaging and configuration tools.
Ability to use and interpret diagnostic equipment, system logs, and hardware/software reference materials.
Hands-on support experience with desktops, laptops, tablets, phones, thin clients, peripheral devices, video conferencing systems, printers, scanners, and networked devices.
Ability to diagnose and resolve Windows operating system issues, Microsoft Office and productivity software errors, hardware failures and component replacement needs, application conflicts, device-driver issues, and system faults.
Experience using diagnostic software, reference tools, and imaging tools.
Direct support experience in an Active Directory environment, including user account support, workstation group policies, and basic permissions troubleshooting.
Basic understanding of TCP/IP fundamentals, network interface card configuration, client/server applications, and virus detection and removal.
Experience installing, configuring, and upgrading operating systems.
Experience receiving, documenting, and tracking help desk tickets.
Experience with new-user onboarding and orientation, informal user training, software installation support, and hardware setup.
Ability to interact effectively with end users, government representatives, vendors and warranty providers, and other IT support personnel.
Experience upgrading hardware components such as RAM, processors, and storage; installing interface and enhancement cards; testing hardware before deployment; validating warranties; and coordinating with vendors.
Experience supporting multi-platform hardware in structured IT environments.
Skill installing and configuring Windows workstation operating systems, standard office software suites, security settings and workstation hardening measures, and device drivers for diverse hardware platforms.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or a related discipline.
Coursework or certification training in Windows desktop/server operating systems, networking fundamentals, or cybersecurity basics.
CompTIA Security+ certification.
Microsoft Modern Desktop Administrator (MD-100/MD-101) certification.
ITIL Foundation certification.
Entry-level Cisco CCNA certification.
Knowledge of DoD, IHS, or federal IT security standards.
Experience participating in major fielding activities or technology rollouts.

Responsibilities

Receive hardware and software support requests; analyze problems, research solutions, or refer requests to the appropriate subject matter expert or section.
Provide technical assistance to users and proactively help ensure proper operation of computer systems, hardware, and software.
Demonstrate processes, orient new users, and provide familiarization training on new equipment and software.
Provide hands-on assistance with software installations, hardware configurations, and communications networking for daily operations and major fielding activities.
Instruct customers on accessing data, processing, space utilization efficiencies, and program recovery techniques; consult with customers about potential system or program upgrades.
Install and maintain hardware supporting a broad range of information systems, operating systems, and client-server software.
Use reference materials, diagnostic equipment, and diagnostic software to identify and resolve system and network conflicts.
Remove and replace defective hardware components; install network and peripheral device interface cards; and upgrade processors, memory, fixed storage, network interface cards, and enhancement cards.
Install and configure workstation and network operating systems and application software across configurable information systems devices.
Configure devices, interfaces, device drivers, and workstation security parameters across multiple operating system environments and hardware platforms.
Troubleshoot and correct software problems, including application, hardware, device, and operating system conflicts or faults.
Detect and remove computer viruses and restore or repair damaged critical data files.
Update hardware and software architecture databases to reflect installations, turn-ins, and changes to reportable software.
Test equipment in test-array or operational configurations before issue or installation to verify proper operation and identify conflicts.
Capture, maintain, and track warranty data; advise support personnel of warranty status; and coordinate with vendors on warranty work.
Maintain the customer service database and document, assign control numbers to, and track customer requests through resolution.
Interface with government employees, other contractors, and other organizations.
Perform other duties as assigned.