RETAIL COMPUTER TECHNICIAN

Micro Center•Duluth, GA

1d•$15 - $35•Onsite

About The Position

Micro Center is seeking self-motivated, results-driven Retail Computer Technicians who are passionate about computers and customer service. The role combines customer consultations at the service counter with diagnosing and repairing computers and other electronic devices in the shop. Technicians explain service options, communicate repair status to customers, and can earn productivity incentives and uncapped commissions.

Requirements

High school diploma or equivalent.
Strongly preferred: one year of related computer service repair or technical customer service experience.
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
Excellent communication and interpersonal skills.
Ability to multitask and adjust priorities.
Ability to lift up to 50 pounds and stand for prolonged periods.
Availability for shifts that may include hours before and after store opening, mornings, nights, weekends, and holidays.

Nice To Haves

Apple certifications are highly desirable.

Responsibilities

Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other products sold in the store.
Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
Identify, diagnose, and document hardware failures or software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
Assemble custom computers sold by the build-your-own sales team.
Use technical manuals and support resources, maintain technical and vendor certifications, and stay current on retail products and technologies.
Maintain a cash till, handle customer transactions, keep the department work area clean, and track inventory accurately.
Provide timely, complete, and accurate service-event updates to customers face-to-face, by telephone, text, and email.