RETAIL COMPUTER TECHNICIAN

Micro Center • Lyndhurst, OH

5d • $15 - $35 • Onsite

About The Position

Micro Center is seeking self-motivated, results-driven Retail Computer Technicians to provide customer service and computer repair in its technology superstore. Technicians spend up to half their time at the Service Counter, explaining service options and helping customers, with the opportunity to earn uncapped commissions. The remainder of their time is spent diagnosing and repairing computer devices and communicating repair status to customers. Starting base pay is $15 per hour, with productivity incentives that may increase hourly rates to $18–$35, plus SPIFFs.

Requirements

• High school diploma or equivalent.
• One year of related computer service repair or technical customer service experience is strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Ability to lift up to 50 pounds and stand for prolonged periods.
• Availability for shifts before and after store hours; shifts may include mornings, nights, weekends, and holidays.

Nice To Haves

• Apple certifications are highly desirable.
• One year of related computer service repair or technical customer service experience is strongly preferred.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other store products.
• Recommend service solutions, including data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures and software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
• Assemble custom computers sold by the build-your-own (BYO) sales team.
• Use technical manuals and support resources, maintain technical and vendor certifications, and keep current on retail products and technology.
• Maintain a cash till, process customer transactions, keep the work area clean, and track inventory accurately.
• Provide timely, complete, and accurate service-event updates to customers in person, by telephone, text, and email.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Flexible schedules.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED