RETAIL COMPUTER TECHNICIAN
About The Position
Micro Center is hiring Retail Computer Technicians for its new Santa Clara store. The role combines customer consultations at the service counter with diagnosing and repairing computer devices in the shop. Technicians explain service options, communicate repair status to customers, and may earn uncapped commissions. The stated salary is $19 base, with the opportunity to make up to $35.50 per hour plus commission. The position includes troubleshooting and repairing a range of electronic devices, assembling custom computers, recommending service solutions, and handling customer communications and transactions. Shifts may include hours before and after the store is open, as well as mornings, nights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- One year of related computer service repair or technical customer service experience is strongly preferred.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 pounds and stand for prolonged periods.
- Availability for shifts that may include hours before and after store opening, mornings, nights, weekends, and holidays.
Nice To Haves
- Apple certifications are highly desirable.
Responsibilities
- Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other store products.
- Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures and software problems across devices including desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers sold by the build-your-own sales team.
- Use technical manuals and support resources, maintain relevant technical and vendor certifications, and keep current with retail products and technology.
- Maintain a cash till, handle customer transactions, keep the department work area clean, and accurately track inventory.
- Give customers timely, complete, and accurate updates about service events through in-person, telephone, text, and email communication.
Benefits
- Medical, dental, and vision coverage for regular full-time associates.
- Flexible schedules.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
