RETAIL COMPUTER TECHNICIAN
About The Position
Micro Center is seeking self-motivated, results-driven Retail Computer Technicians to provide customer service and repair computer and electronic devices. The role may spend up to half of its time at the Service Counter, consulting with customers about service options and troubleshooting, with the remainder spent diagnosing and repairing devices in the shop. Technicians keep customers informed about repair status and may earn productivity incentives and uncapped commissions. Starting base pay is $15 per hour, with incentives that can increase hourly rates to $18–$35, plus SPIFFs.
Requirements
- High school diploma or equivalent.
- One year of related computer service repair or technical customer service experience is strongly preferred.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of hire.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 pounds and stand for prolonged periods.
- Availability for shifts that may include hours before and after store opening, mornings, nights, weekends, and holidays.
Nice To Haves
- Apple certifications are highly desirable.
Responsibilities
- Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other products sold in the store.
- Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures and software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
- Assemble custom computers sold by the build-your-own sales team.
- Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay current on retail products and technology.
- Maintain a cash till, handle customer transactions, keep the work area clean, and accurately track inventory.
- Provide customers with timely, complete, and accurate service-event updates by face-to-face communication, telephone, text, and email.
Benefits
- Medical, dental, and vision coverage for regular full-time associates.
- Flexible schedules and excellent pay.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
- Productivity incentives, uncapped commissions, and SPIFFs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
