Retail Computer Technician

Opportunities to • Brentwood, MO

10d • Onsite

About The Position

Micro Center is seeking a self-motivated, results-driven Retail Computer Technician. The role combines customer consultations at the service counter with diagnosing and repairing computer devices in the shop. Technicians explain service options, work to build lasting customer relationships, and may earn uncapped commissions through service sales. They also keep customers informed about repair status and assemble custom computers.

Requirements

• High school diploma or equivalent.
• One year of related computer service repair or technical customer service experience is strongly preferred.
• CompTIA A+ certification, or Apple ACMT and ACiT certifications, or ability to become certified within 90 days of hire.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Ability to lift up to 50 pounds and stand for prolonged periods.

Nice To Haves

• Apple certifications are highly desirable.
• One year of related computer service repair or technical customer service experience is strongly preferred.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other products sold in the store.
• Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures and software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
• Assemble custom computers sold by the build-your-own sales team.
• Use technical manuals and support resources; maintain appropriate technical and vendor certifications and stay current on retail products and technologies.
• Maintain a cash till, handle customer transactions, keep the department work area clean, and track inventory accurately.
• Provide customers with timely, complete, and accurate service-event updates through face-to-face, telephone, text, and email communication.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Flexible schedules and competitive pay.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Vendor and company job training.
• Career advancement opportunities.
• Productivity incentives that can increase hourly rates, plus SPIFFs.
• Opportunity to earn uncapped commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED