RETAIL COMPUTER TECHNICIAN

Micro Center•Fairfax, VA

8h•Onsite

About The Position

Micro Center is seeking a self-motivated, results-oriented Retail Computer Technician to help customers get the most from their technology. The role provides expert troubleshooting, repair recommendations, and service throughout the customer experience. Responsibilities include diagnosing and repairing a wide range of devices, building custom PCs, and recommending solutions that protect and enhance customers’ technology investments. The technician stays current with products and technologies, maintains technical certifications, and communicates clearly and professionally.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills, with the ability to multitask and adjust priorities.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Able to stand and walk throughout the service department for the duration of each shift.
Able to constantly lift and carry objects up to 25 lbs, frequently lift 26–50 lbs, and occasionally lift up to 100 lbs to move hardware for diagnostic testing.
Able to use manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—for delicate repairs, and perform repetitive keyboard operation.

Nice To Haves

One year of related computer service repair or technical customer service experience is strongly preferred.
Industry certifications are preferred and must be obtained within 90 days of hire; the company pays for them.

Responsibilities

Provide in-person consultations and troubleshooting at the service counter for computers, computer-related equipment, and other store products.
Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
Identify, diagnose, and document hardware failures or software problems on devices including desktops, laptops, mobile phones, TVs, and monitors.
Assemble custom computers sold by the build-your-own sales team.
Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay current on retail products and technologies.
Maintain a cash till, handle customer transactions, keep the department work area clean, and accurately track inventory.
Provide timely, complete, and accurate service-event information to customers by face-to-face, telephone, SMS, and email communication.
Meet customer service standards and handle difficult customer situations courteously and professionally.
Perform additional duties and responsibilities as assigned.