RETAIL COMPUTER TECHNICIAN

Micro Center • Miami, FL

3d • $15 - $35 • Onsite

About The Position

Micro Center is seeking a self-motivated, results-driven Retail Computer Technician to provide customer service and computer repair. The role involves spending up to half of the time at the Service Counter, explaining service options and assisting customers, and the remaining time diagnosing and repairing computer devices in the shop. Technicians keep customers informed about repair status and may earn productivity incentives and uncapped commissions. Starting base pay is $15 per hour, with productivity incentives that may increase hourly rates to $18–$35, plus SPIFFs.

Requirements

• High school diploma or equivalent.
• CompTIA A+ certification, Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Ability to lift up to 50 pounds and stand for prolonged periods.
• Availability for shifts before and after store hours, potentially including mornings, nights, weekends, and holidays.

Nice To Haves

• One year of related computer service repair or technical customer service experience is strongly preferred.
• Apple certifications are highly desirable.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, computer-related equipment, and other products sold in the store.
• Recommend service solutions, including data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures and software problems on electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by the build-your-own sales team.
• Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay up to date on retail products and current technologies.
• Maintain a cash till, handle customer transactions, keep the department work area clean, and accurately track inventory.
• Provide timely, complete, and accurate updates to customers about service events through face-to-face, telephone, text, and email communication.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Flexible schedules.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED