RETAIL COMPUTER TECHNICIAN

Micro Center • Columbus, OH

1d • Onsite

About The Position

Micro Center is seeking a self-motivated, results-oriented Retail Computer Technician to help customers get the most from their technology. The technician provides expert troubleshooting, repair recommendations, and customer service; diagnoses and repairs a range of devices; builds custom PCs; and recommends solutions that protect and enhance customers’ technology investments. The role involves keeping current with products and technologies, maintaining technical certifications, and communicating clearly and professionally.

Requirements

• High school diploma or equivalent.
• One year of related computer service repair or technical customer service experience is strongly preferred.
• Industry certifications are required within 90 days of hire; the company pays for them.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Ability to stand and walk throughout the service department for the duration of each shift.
• Ability to lift and carry objects up to 25 pounds constantly, 26–50 pounds frequently, and up to 100 pounds occasionally.
• Ability to use manual and power hand tools and perform repetitive keyboard operation.

Nice To Haves

• One year of related computer service repair or technical customer service experience.
• Industry certifications.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other store products.
• Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures and software problems on devices including desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by the build-your-own sales team.
• Use technical manuals and support resources, maintain technical and vendor certifications, and stay current on retail products and technologies.
• Maintain a cash till, handle customer transactions, keep the department work area clean, and accurately track inventory.
• Provide timely, complete, and accurate service-event information to customers by face-to-face communication, telephone, SMS, and email.
• Meet customer service standards and handle difficult customer situations courteously and professionally.
• Perform additional duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education savings opportunities.
• Paid time off for regular associates.
• 401(k) retirement plan with company match.
• Vendor and company training.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED