RETAIL COMPUTER TECHNICIAN
About The Position
Micro Center is seeking a self-motivated, results-oriented Retail Computer Technician to help customers get the most from their technology through expert troubleshooting, repair recommendations, and exceptional service. The technician diagnoses and repairs a wide range of devices, builds custom PCs, and recommends solutions that protect and enhance customers’ technology investments. The role requires staying current with products and technologies, maintaining technical certifications, and communicating clearly and professionally. The listed salary range is $18.00–$35.00.
Requirements
- High school diploma or equivalent.
- One year of related computer service repair or technical customer service experience is strongly preferred.
- Industry certifications are preferred and required within 90 days of hire; the company pays for them.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
- Ability to stand and walk throughout the service department for the duration of each shift.
- Ability to lift and carry objects constantly up to 25 lbs, frequently 26–50 lbs, and occasionally up to 100 lbs to move hardware for diagnostic testing.
- Ability to use manual and power hand tools constantly, including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments, and perform repetitive keyboard operation.
Nice To Haves
- Industry certifications.
Responsibilities
- Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other store products.
- Recommend service solutions such as data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures or software problems on devices including desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers sold by the build-your-own (BYO) sales team.
- Use technical manuals and support resources, maintain technical and vendor certifications, and stay current on retail products and technologies.
- Maintain a cash till, handle customer transactions, keep the department work area clean, and track inventory accurately.
- Provide timely, complete, and accurate service-event updates to customers in person, by telephone, SMS, and email.
- Meet customer service standards and handle difficult customer situations courteously and professionally.
- Perform additional duties and responsibilities as assigned.
Benefits
- Medical, dental, and vision coverage for regular full-time associates.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education savings opportunities.
- Paid time off for regular associates.
- 401(k) retirement plan with company match.
- Vendor and company training.
- Career growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
