Seasonal Retail Commission Sales Associate - Fine Jewelry, Town East
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence. Daily work includes preparing and organizing the sales floor, learning about new merchandise, trends, and promotions, engaging customers, processing and replenishing stock, updating signs and pricing, and sharing loyalty benefits. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week. The role requires 1–2 years of related experience.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection-plan goals.
Responsibilities
- Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about fine craftsmanship, precious metals, gemstones, luxury brands, and product options, and recommend items suited to their tastes, preferences, and budgets.
- Build lasting client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet daily sales goals and achieve client and protection-plan goals.
- Promote loyalty, warranty, and protection-plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
- Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, asset-protection compliance, and an organized, shoppable sales floor.
- Update signs and pricing and support special events and sales events.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Participate in vendor training, events, and ongoing product education.
- Collaborate with colleagues to support customers, sales goals, and operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
