Seasonal Retail Commission Sales Associate - Fine Jewelry, North East

Macy's•Hurst, TX

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and Macy’s clientele program, you build lasting customer relationships and work toward sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and operational excellence. Daily work includes preparing and maintaining a clean, organized sales floor; reviewing sales goals, new arrivals, top sellers, trends, and promotions; engaging customers and building relationships; and processing, presenting, organizing, storing, and replenishing stock. You update signs and pricing and support merchandise moves. You promote loyalty benefits, thank customers, and use customer names when appropriate. Colleagues support one another, continually improve, and contribute to individual and store results. This seasonal role requires flexible availability, including days, evenings, weekends, and holidays. All schedules include weekend shifts; hours depend on business needs and colleague availability. The position involves standing, moving, lifting, reaching, and using computers and other technology. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and digital tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Maintain a clean, organized, and shoppable sales floor, including merchandise presentation, stock processing, storage, replenishment, signage, and pricing.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Ensure merchandise security, accuracy, and presentation.
Stay informed about new arrivals, top-selling items, trends, promotions, and product launches through training and vendor education.
Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.