Seasonal Retail Commission Sales Associate - Fine Jewelry, Antelope Valley

Macy's•Palmdale, CA

10d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, hospitality, and active use of the clientele program, you build lasting customer relationships and work toward sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the department. Day-to-day work includes preparing the sales floor, reviewing goals and product information, assisting customers, maintaining merchandise organization and replenishment, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, provide a sincere customer close, collaborate with colleagues, and pursue ongoing improvement and learning. This is a seasonal role. Schedules include weekend shifts, with availability needs dependent on business needs and colleague availability. The position requires regular, dependable attendance and punctuality, and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register, including processing transactions.
Ability to meet sales goals and support client loyalty, accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to perform work requiring talking, lifting, constant movement, standing, and reaching with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them choose suitable products.
Build customer relationships through consultative selling, genuine hospitality, and use of clientele tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit account programs and explain loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment activities.
Update signs and pricing and support merchandise moves.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with teammates to achieve sales goals and operational excellence.
Prepare the sales floor and stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.