Seasonal Retail Commission Sales Associate - Fine Jewelry, Fashion Valley

Macy's•San Diego, CA

15h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also promotes loyalty and warranty programs, supports inventory and fulfillment activities and special events, and ensures merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, engage customers, and maintain merchandise processing, presentation, organization, storage, replenishment, signage, and pricing. They promote loyalty benefits, help customers complete purchases, and support one another while striving to improve individual and store results. Flexible availability is required, including days, evenings, weekends, and holidays; all schedules include weekend shifts, and hours depend on business needs and availability. Full-time colleagues typically work 30 or more hours weekly; part-time colleagues typically work 12–24 hours weekly. The position requires talking, lifting, frequent movement, standing, reaching, and use of computers and other technology. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, and stoop, kneel, crouch, climb ladders, and reach above eye level. Close vision, color vision, depth perception, and focus adjustment are required.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including cash registers and register transaction processing.

Responsibilities

Provide welcoming, knowledgeable customer service and personalized product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signage, and pricing.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Participate in vendor training, events, and ongoing product education.
Collaborate with teammates to achieve sales goals and uphold operational excellence.
Follow safety procedures and maintain regular, dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice