Seasonal Retail Commission Sales Associate - Fine Jewelry, Victor Valley

Macy's•Victorville, CA

6h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, learning about new arrivals, trends, and promotions, assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, and supporting replenishment and merchandise moves. This seasonal position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. The role involves frequent customer interaction and use of point-of-sale technology and digital tools, along with physical tasks such as standing, moving, lifting, reaching, and climbing ladders.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and perform frequent movement and reaching.
Ability to lift at least 25 pounds and stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers, handheld equipment, and cash registers and process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands.
Build client relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass daily sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Support inventory, fulfillment, replenishment, merchandise moves, and special events.
Maintain merchandise security, accurate stock presentation, and an organized, shoppable sales space.
Update signs and pricing and use point-of-sale technology and digital tools to process transactions.
Participate in vendor training, events, and ongoing product education.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.