Seasonal Retail Commission Sales Associate - Fine Jewelry, Oxford Valley

Macy's•Langhorne, PA

14h

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, acquiring new customers by opening credit accounts, supporting inventory and fulfillment activities and special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with colleagues to achieve sales goals and operational excellence. Schedules include weekend shifts, with hours based on business needs and colleague availability. The posting identifies this role as seasonal and says full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week; it does not specify which schedule applies to this position.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to meet sales goals and support operational excellence, including accurate stock presentation, replenishment, and asset protection compliance.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform stooping, kneeling, crouching, climbing ladders, reaching, and other required movements.
Close vision, color vision, depth perception, and focus adjustment are required.
Frequent use of computers and other technology is required.

Responsibilities

Welcome customers and provide personalized service in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection plan benefits, and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain merchandise security, pricing and signage accuracy, and asset protection compliance.
Support special events and participate in vendor training, events, and ongoing education.
Keep the sales floor organized, clean, and shoppable, and collaborate with colleagues to achieve store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice