Seasonal Retail Commission Sales Associate - Fine Jewelry, Fashion Place
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select products that fit their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and the clientele program, while meeting sales goals and promoting loyalty and warranty programs. You also support inventory, fulfillment, special events, merchandise security, and presentation, and work with the team to maintain operational excellence. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining organized and replenished merchandise, and keeping signs and pricing current. You promote loyalty benefits, provide a positive checkout experience, and collaborate with colleagues to improve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Provide product recommendations and assist with fittings and digital shopping tools.
- Use point-of-sale technology, handheld equipment, cash registers, and other job-related technology.
- Meet sales goals and maintain accurate stock presentation, replenishment, and asset-protection compliance.
- Able to talk, lift, move constantly, stand, and reach with arms and hands.
- Able to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Deliver personalized customer service and help customers select fine jewelry and watches suited to their tastes, preferences, and budgets.
- Demonstrate product knowledge and educate customers about precious metals, gemstones, craftsmanship, luxury brands, arrivals, trends, and promotions.
- Build customer relationships using consultative selling, hospitality, and clientele tools.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Support inventory processing, fulfillment, stock organization, storage, replenishment, merchandise moves, and accurate presentation.
- Maintain a clean, organized, shoppable sales floor and update signs and pricing.
- Protect merchandise and comply with asset protection requirements.
- Support sales events, vendor events, and department operations.
- Collaborate with teammates to achieve sales goals and operational excellence.
- Provide customers with a sincere, complete closing experience, including sharing loyalty benefits and thanking them.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
