About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing the sales floor, learning about products and promotions, assisting customers, maintaining stock and displays, updating signs and pricing, replenishing merchandise, and sharing loyalty benefits.

Requirements

  • 1–2 years of related experience required.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to use point-of-sale technology, computers, handheld equipment, and digital shopping tools.
  • Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

  • Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
  • Educate customers about precious metals, gemstones, luxury brands, and merchandise to help them choose products suited to their needs and budgets.
  • Build client relationships and loyalty through consultative selling, hospitality, and clienteling tools.
  • Meet and surpass daily sales goals, as well as client and protection plan goals.
  • Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
  • Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
  • Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
  • Maintain accurate signs and pricing, support merchandise moves, and ensure merchandise security and asset protection compliance.
  • Participate in sales events, vendor training, and ongoing product education.
  • Keep the sales floor clean, organized, and shoppable, and collaborate with colleagues to support store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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