Seasonal Retail Commission Sales Associate - Fine Jewelry, Melbourne
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them find pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure merchandise security, accuracy, and presentation, and work with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining organized and replenished merchandise, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and providing attentive service through the end of each transaction. The position requires regular weekend shifts; schedules depend on business needs and colleague availability. The posting identifies this as seasonal work.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the listed physical demands, including standing for at least two consecutive hours and lifting at least 25 pounds.
- Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and help them select products.
- Build customer relationships and loyalty using consultative selling and clienteling tools.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, processing, storing, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales space.
- Update signs and pricing and support special events, vendor events, and product launches.
- Participate in vendor training and ongoing education, and stay current on product knowledge, offers, and promotions.
- Collaborate with colleagues to achieve individual and store results and uphold operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
