Seasonal Retail Commission Sales Associate - Fine Jewelry, Oakridge

Macy's•San Jose, CA

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise is secure, accurate, and impeccably presented. You work with the team to achieve sales goals and uphold operational excellence. The role includes preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and supporting merchandise moves. Colleagues promote loyalty benefits, provide a sincere and personalized checkout experience, and collaborate to serve customers and achieve individual and store results. This is a seasonal retail position. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach with arms and hands, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide exceptional, personalized customer service in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend products suited to their needs and budgets.
Build lasting client relationships through consultative selling, hospitality, and active use of clientele tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Support inventory, fulfillment, replenishment, and merchandise moves.
Maintain secure, accurate, organized, and appealing merchandise presentation, including updating signs and pricing.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Participate in vendor training, sales events, and special events, and keep up to date on products, trends, and promotions.
Collaborate with teammates to maintain an organized sales floor and achieve sales and operational goals.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice