Seasonal Retail Commission Sales Associate - Fine Jewelry, Oakridge

Macy's•San Jose, CA

3d•$20 - $25

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, and collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise organization and replenishment, updating signs and pricing, and sharing loyalty benefits. The role also involves using point-of-sale technology and digital tools to support transactions and enhance the shopping experience. Schedules include weekend shifts and may include days, evenings, and holidays, depending on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Provide product recommendations and assist with fittings and digital shopping tools.
Use point-of-sale technology and digital tools effectively.
Meet sales goals and acquire new customers, including by opening credit accounts and sharing loyalty benefits.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, product features, and available options.
Build customer relationships through consultative selling, hospitality, and use of the clientele program and tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and explain customer benefits.
Support inventory processing, fulfillment, merchandise replenishment, organization, presentation, and merchandise moves.
Maintain accurate stock presentation, signs, and pricing, and follow asset protection requirements.
Support special events, vendor training, and sales events.
Use point-of-sale technology, handheld equipment, and digital tools to process transactions and support shopping.
Help keep the sales floor clean, organized, secure, and ready for customers.
Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice