Seasonal Retail Commission Sales Associate - Fine Jewelry, Melbourne

Macy's•Melbourne, FL

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role involves preparing the sales floor, learning about new arrivals, top-selling items, trends, and promotions, and engaging customers with warm, personalized service. Colleagues maintain merchandise processing, presentation, organization, storage, replenishment, signs, pricing, and merchandise moves. They promote loyalty benefits, support customers through the end of their purchase, collaborate with teammates, and continually develop their skills to improve individual and store results. This is a seasonal retail position. Schedules include weekend shifts, with hours depending on business needs and colleague availability. The posting describes flexible availability across days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Use point-of-sale technology and digital tools effectively.
Meet the physical requirements of the role, including standing for at least two consecutive hours and lifting at least 25 pounds.
Perform frequent moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them select suitable products.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Promote loyalty and warranty programs, offers, product launches, and sales events.
Support inventory, fulfillment, special events, and merchandise moves.
Maintain accurate stock presentation, processing, organization, storage, replenishment, signage, and pricing.
Ensure merchandise security and comply with asset protection requirements.
Use point-of-sale technology, handheld equipment, and digital shopping tools to process transactions and support the shopping experience.
Stay informed about new arrivals, top sellers, trends, promotions, and product information through training and vendor education.
Work collaboratively with teammates to maintain an organized, shoppable sales floor and achieve store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice