Seasonal Retail Commission Sales Associate - Fine Jewelry, South Park

Macy's•San Antonio, TX

15h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, acquiring new customers by opening credit accounts, and supporting inventory, fulfillment, special events, and merchandise presentation. You help ensure merchandise is secure, accurately processed, organized, replenished, and presented impeccably. You work with colleagues to achieve sales goals and maintain operational excellence in the department. Colleagues prepare for the day by reviewing sales goals, new arrivals, top sellers, trends, and promotions. On the sales floor, they welcome customers, provide personalized assistance, maintain a shoppable space, process and replenish stock, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Schedules include weekend shifts; availability needs may include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The posting describes this as a seasonal position.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register to process transactions.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, move constantly, reach, stoop, kneel, crouch, and climb ladders.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and recommend products suited to customer tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clientele tools and programs.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection programs and share loyalty benefits and offers.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Support inventory, fulfillment, and special events.
Process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves.
Ensure merchandise security, accurate stock presentation, and asset protection compliance.
Review sales goals, new arrivals, top-selling items, trends, promotions, and ongoing vendor education.
Maintain a clean, organized, and shoppable sales floor.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.