Seasonal Retail Commission Sales Associate - Fine Jewelry, University Park Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty, credit, and warranty programs; support inventory, fulfillment, and special events; and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. The role includes preparing the sales floor, staying informed about goals, new arrivals, trends, and promotions, engaging customers, maintaining merchandise presentation and replenishment, updating signs and pricing, and supporting merchandise moves. Colleagues use point-of-sale and digital tools, participate in ongoing and vendor training, and work toward sales, client, and protection-plan goals. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. The posting describes seasonal work. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
- Build customer relationships through consultative selling, hospitality, and active use of the clientele program.
- Meet and surpass daily sales goals and achieve client and protection-plan goals.
- Promote loyalty, credit, and warranty programs, and acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
- Maintain an organized, clean, and shoppable sales space, including merchandise presentation, processing, storage, replenishment, signage, and pricing.
- Support inventory, fulfillment, merchandise moves, asset protection, and special events.
- Participate in vendor training, events, and ongoing education; stay informed about products, trends, promotions, and launches.
- Collaborate with teammates to support customers, sales goals, and operational excellence.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
