Seasonal Retail Commission Sales Associate - Fine Jewelry, Fayette Mall

Macy's•Lexington, KY

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, using knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to help customers choose items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You pursue sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with teammates to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, engaging and educating customers, and maintaining merchandise processing, presentation, organization, storage, and replenishment. You update signs and pricing, support merchandise moves, promote loyalty benefits, and help provide a positive customer experience from greeting through checkout. Colleagues support each other and continually work to improve individual and store results. The role requires flexible availability for days, evenings, weekends, and holidays. All schedules include weekend shifts; hours depend on business needs and colleague availability. Full-time colleagues typically work 30 or more hours per week, while part-time colleagues typically work 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to move constantly, talk, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers, handheld equipment, cash registers, and other technology.

Responsibilities

Provide exceptional customer service and create welcoming, personalized shopping experiences.
Use product knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend products.
Build client relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts.
Support inventory, fulfillment, merchandise processing, replenishment, storage, and merchandise moves.
Maintain a secure, accurate, organized, and shoppable merchandise presentation, including updating signs and pricing.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Follow asset protection requirements and applicable safety procedures.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice