Seasonal Retail Commission Sales Associate - Fine Jewelry, Montgomery Mall

Macy's•Bethesda, MD

21h•$18 - $24

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring the security, accuracy, and presentation of merchandise. You collaborate with the team to meet sales goals and maintain operational excellence. Daily work includes preparing and maintaining the sales floor, learning about products and promotions, engaging customers, processing and organizing stock, replenishing merchandise, updating signs and pricing, and supporting merchandise moves. You also share loyalty program benefits and provide a positive finish to each customer interaction. The position requires flexible availability, including days, evenings, weekends, and holidays. Colleagues are scheduled according to business needs and availability; schedules include weekend shifts. The work involves standing, moving, lifting, reaching, and using computers, handheld equipment, and cash registers.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and products suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plan benefits, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support customer transactions and the shopping experience.
Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signage, pricing, and merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice