Seasonal Retail Commission Sales Associate - Fine Jewelry, Broward Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use your knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work to meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily activities include preparing the sales floor, learning about new arrivals and promotions, maintaining and replenishing merchandise, updating signs and pricing, using point-of-sale and digital tools, and offering customers a warm, knowledgeable experience. The role requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the physical requirements of the position, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, personalized customer service and build lasting customer relationships.
- Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
- Meet and surpass sales goals, including client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers, product launches, and customer loyalty.
- Participate in vendor training, sales events, and ongoing product education.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Maintain merchandise security and comply with asset protection requirements.
- Effectively use point-of-sale technology and digital tools to complete transactions and enhance shopping experiences.
- Collaborate with colleagues to support store operations and sales results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
