Seasonal Retail Commission Sales Associate - Fine Jewelry, Lynnhaven Mall

Macy's • Virginia Beach, VA

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and maintain operational excellence in the Fine Jewelry department.

Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and supporting merchandise moves. Colleagues promote loyalty benefits, provide attentive service through the end of each transaction, and support one another to improve customer and store results.

The role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues typically work 30 or more hours per week; part-time colleagues typically work 12–24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability. This is a seasonal position.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to use point-of-sale technology, digital tools, and handheld equipment.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Ability to perform frequent computer and other technology use and process register transactions.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
• Educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and recommend products suited to their preferences and budgets.
• Build client relationships through consultative selling, hospitality, and use of clientele tools.
• Meet sales goals and achieve Client and Protection Plan goals.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Promote loyalty and warranty programs, offers, product launches, and sales events.
• Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
• Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, and merchandise moves.
• Maintain accurate signs and pricing, merchandise security, asset protection compliance, and an organized, shoppable sales floor.
• Participate in vendor training, events, and ongoing product education.
• Support special events and collaborate with teammates to achieve sales and operational goals.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed