Seasonal Retail Commission Sales Associate - Fine Jewelry, Dayton Mall

Macy's • Dayton, OH

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s Dayton Mall, you provide outstanding customer service in the Fine Jewelry and Watch Complex and create welcoming, personalized shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their preferences and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program.

The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory, fulfillment, and special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with the team to support sales goals and operational excellence. The position is seasonal, and schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
• Ability to move, reach, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
• Educate customers about products and recommend items based on their tastes, preferences, and budgets.
• Build lasting client relationships using consultative selling, hospitality, and clienteling tools.
• Meet and surpass sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit programs and communicate their benefits.
• Support inventory processing, fulfillment, storing, replenishment, and merchandise moves.
• Maintain an organized, shoppable sales floor, including accurate signs, pricing, and merchandise presentation.
• Follow asset protection practices and help ensure merchandise security and accuracy.
• Use point-of-sale technology and digital shopping tools to support customer interactions and transactions.
• Participate in vendor training, sales events, and special events, and stay informed about products, trends, and promotions.
• Collaborate with teammates to support customers, sales results, and operational excellence.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed