Seasonal Retail Commission Sales Associate - Fine Jewelry, Penn Square Mall

Macy's•Oklahoma City, OK

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, participate in special events, and help ensure the security, accuracy, and presentation of merchandise. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing merchandise, and sharing loyalty program benefits. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and cash registers to process transactions.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and available merchandise.
Build customer relationships through consultative selling, hospitality, and use of the clientele program.
Meet daily sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and credit account programs and communicate their benefits to customers.
Support inventory, fulfillment, merchandise processing, organization, storage, and replenishment.
Maintain accurate stock presentation, update signs and pricing, and support merchandise moves.
Help ensure merchandise security and comply with asset protection practices.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Help keep the sales floor clean, organized, and ready for customers.
Collaborate with colleagues to support customers, store results, and operational excellence.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice