Seasonal Retail Commission Sales Associate - Fine Jewelry, Orland Square

Macy's•Orland Park, IL

2h•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and maintain merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and promoting loyalty benefits. Colleagues are expected to support each other, continually improve, and contribute to individual and store results. Schedules include weekend shifts; availability needs, business needs, and colleague availability affect hours.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience.
Ability to leverage product knowledge, participate in vendor training and events, use point-of-sale tools, and maintain accurate stock presentation, replenishment, and asset protection compliance.
Ability to use clienteling tools to promote offers and product launches and participate in sales events.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools effectively.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items that fit their preferences and budgets.
Build client relationships through consultative selling and use of clienteling tools and programs.
Meet and surpass daily sales goals, as well as client and protection plan goals.
Promote loyalty, warranty, and credit account programs and share their benefits with customers.
Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and support special events, sales events, and vendor activities.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Participate in ongoing training and vendor education and stay informed about products, trends, and promotions.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice