Seasonal Retail Commission Sales Associate - Fine Jewelry, Lenox Square Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, learning about new merchandise, sales trends, and promotions, engaging customers, processing and replenishing stock, updating signs and pricing, and sharing loyalty benefits. Colleagues support one another and continually develop their skills to deliver individual and store results. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. The posting identifies this position as seasonal.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and merchandise to help them select suitable products.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, credit, warranty, and protection plan programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Participate in vendor training, sales events, and ongoing product education.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and ensure merchandise security, accuracy, and asset protection compliance.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Maintain a clean, organized, and shoppable sales floor.
- Collaborate with teammates to support customers, special events, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
