Seasonal Retail Commission Sales Associate - Fine Jewelry, Emerald Square

Macy's•North Attleboro, MA

6h•$16 - $22

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and maintaining the security, accuracy, and presentation of merchandise. You work with the team to achieve sales goals and maintain operational excellence in the department. Daily work includes preparing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining organized and replenished merchandise, updating signs and pricing, supporting merchandise moves, and explaining loyalty benefits. Colleagues are expected to collaborate, provide excellent service, and continually improve their individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide exceptional, personalized customer service and build lasting client relationships through consultative selling and hospitality.
Use product knowledge to educate customers and recommend fine jewelry and watches suited to their preferences and budgets.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clientele tools to promote offers, product launches, and client loyalty.
Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain accurate signs and pricing and ensure merchandise security, asset protection compliance, and an organized, shoppable sales floor.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with teammates and support special events and departmental operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice