Seasonal Retail Commission Sales Associate - Fine Jewelry, Glenbrook Square Mall

Macy's•Fort Wayne, IN

3h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory, fulfillment, and special events, and help maintain the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They welcome customers, build relationships, maintain organized and shoppable merchandise areas, process and replenish stock, update signs and pricing, and support merchandise moves. They share loyalty benefits, ensure customers have what they need, and help deliver strong individual and store results. The role requires flexible availability, including weekends and holidays, and involves significant standing, moving, lifting, reaching, and use of sales technology.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and perform frequent movement, reaching, and lifting.
Ability to lift at least 25 pounds and stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide welcoming, personalized customer service and create positive shopping experiences in the Fine Jewelry and Watch Complex.
Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
Build lasting client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection plans; acquire new customers by opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
Maintain accurate pricing and signage, support merchandise moves, and ensure merchandise security and asset protection compliance.
Participate in vendor training, sales events, special events, and ongoing product education.
Keep the sales floor clean, organized, and shoppable, and maintain current knowledge of products, trends, and promotions.
Collaborate with colleagues to support customers, achieve team and store results, and uphold operational excellence.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice