Seasonal Retail Commission Sales Associate - Fine Jewelry, Glenbrook Square Mall

Macy's • Fort Wayne, IN

2d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and Macy’s clientele program, you build lasting customer relationships and work toward sales goals. The role also supports loyalty and warranty programs, inventory and fulfillment activities, special events, merchandise security, accuracy, presentation, and operational excellence.

Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They engage customers with friendly, personalized service; maintain stock processing, presentation, organization, storage, replenishment, signs, pricing, and merchandise moves; and share loyalty benefits while ensuring customers have what they need. Teamwork, continuous learning, and achieving individual and store results are important parts of the role.

This is a seasonal position at Glenbrook Square Mall. Schedules include weekend shifts, with hours depending on business needs and colleague availability. The position requires 1–2 years of related experience and the ability to meet the listed physical requirements.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology, handheld equipment, cash registers, and other technology to perform job functions and process transactions.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to meet sales goals and Client and Protection plan goals.
• Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers about fine jewelry, precious metals, gemstones, and luxury brands, and help them select products suited to their needs and budgets.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital shopping tools to support customer service and transactions.
• Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, pricing, and merchandise moves.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
• Participate in vendor training, ongoing education, promotions, product launches, and sales events.
• Support special events and collaborate with colleagues to achieve sales goals and operational excellence.
• Prepare the sales floor, review sales goals and product information, and stay informed about arrivals, trends, and promotions.
• Maintain a welcoming and organized customer environment and provide a sincere customer checkout and farewell experience.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed