Seasonal Retail Commission Sales Associate - Fine Jewelry, Orland Square
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships and work toward sales goals. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence in the department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging and educating customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing and moving merchandise, and explaining loyalty benefits. Colleagues are expected to support one another, improve their work, and contribute to individual and store results. The position is seasonal, and schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, cash registers, handheld equipment, and digital tools.
- Ability to meet sales goals and support client loyalty and protection plan goals.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and available products.
- Build customer relationships through consultative selling and use of clientele tools.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit account programs and communicate their benefits.
- Use point-of-sale technology and digital tools to process transactions and support the customer experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate signs and pricing and help ensure merchandise security and asset protection compliance.
- Participate in sales events, vendor training, and special events.
- Keep the sales floor clean, organized, and shoppable.
- Collaborate with teammates and contribute to department operational excellence and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
