Seasonal Retail Commission Sales Associate - Fine Jewelry, Emerald Square

Macy's•North Attleboro, MA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with teammates to achieve sales goals and uphold operational excellence in the department. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing goals, new arrivals, top-selling items, trends, and promotions; engaging customers with a warm, personal approach; and maintaining stock through processing, presentation, organization, storage, and replenishment. You update signs and pricing, support merchandise moves, share loyalty benefits, and provide a thoughtful checkout experience. You also use point-of-sale technology and digital tools, participate in vendor training and events, and support client and protection plan goals. This is a seasonal position. Schedules include weekend shifts, with availability needs dependent on business requirements and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Macy’s describes full-time colleagues as typically scheduled 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week; the posting does not specify which schedule applies to this role.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively and process register transactions.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, reach with arms and hands including above eye level, and move constantly.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide exceptional, personalized customer service in the Fine Jewelry and Watch Complex.
Educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands, and recommend products suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory processing, presentation, organization, storage, replenishment, fulfillment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and help ensure the sales floor is clean and ready for customers.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology, cash registers, handheld equipment, and digital shopping tools to support transactions and the customer experience.
Collaborate with teammates to achieve individual and store results and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice