Seasonal Retail Commission Sales Associate - Fine Jewelry, Deptford
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and Macy’s clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and maintaining the security, accuracy, and presentation of merchandise. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, processing and replenishing stock, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. The role also involves using point-of-sale and digital tools, maintaining client relationships, and providing dependable, collaborative service. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. The posting describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support client loyalty, protection plans, accurate stock presentation, replenishment, and asset protection requirements.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit account programs and share their benefits with customers.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, stock processing, storage, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, and an organized, shoppable sales floor.
- Update signs and pricing and support special events and sales events.
- Participate in vendor training and ongoing product education.
- Collaborate with colleagues to support customers, sales results, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
