About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and assist customers throughout the day. They maintain merchandise processing, presentation, organization, storage, and replenishment; update signs and pricing; support merchandise moves; and share loyalty benefits with customers. Schedules include weekend shifts and depend on business needs and colleague availability. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week. The position requires talking, lifting, moving, standing, reaching, and using computers and other technology. It also requires standing for at least two consecutive hours, lifting at least 25 pounds, and stooping, kneeling, crouching, and climbing ladders. Close vision, color vision, depth perception, and focus adjustment are required.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology, handheld equipment, cash registers, and other technology to perform job functions and process transactions.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide attentive, personalized customer service and create welcoming shopping experiences.
- Use knowledge of precious metals, gemstones, luxury brands, and products to educate customers and recommend items suited to their needs and budgets.
- Build client relationships through consultative selling, hospitality, and active use of the clientele program.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty benefits, warranty programs, and credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Maintain an organized, shoppable sales floor and ensure accurate merchandise processing, presentation, storage, and replenishment.
- Update signs and pricing and support merchandise moves, inventory, and fulfillment activities.
- Maintain merchandise security and comply with asset protection requirements.
- Participate in vendor training, sales events, special events, and ongoing product education.
- Collaborate with teammates to achieve sales goals and operational excellence.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
