Seasonal Retail Commission Sales Associate - Fine Jewelry, Stanford Shopping Center

Macy's•Palo Alto, CA

4d•$20 - $25•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise processing and presentation, replenishing stock, updating signs and pricing, and sharing loyalty benefits. The role also involves using point-of-sale technology and digital tools, supporting asset protection, and participating in ongoing and vendor training. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to perform the stated physical requirements, including standing, lifting, moving, reaching, and climbing ladders.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and brands.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
Meet daily sales goals, as well as Client and Protection plan goals.
Promote loyalty, warranty, and credit account programs and communicate their benefits.
Support inventory, fulfillment, processing, storing, replenishment, and merchandise moves.
Maintain secure, accurate, organized, and appealing merchandise presentation, including signs and pricing.
Participate in sales events, special events, vendor training, and ongoing education.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Follow asset protection requirements and collaborate with colleagues to support department operations.
Prepare the sales floor and stay informed about sales goals, new arrivals, top-selling products, trends, and promotions.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice