Rugs, Brea - Part Time

Macy's•Brea, CA

18h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in Macy’s Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage loyalty program engagement, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep your product knowledge current through digital tools and vendor resources, answer customer questions, and maintain contact before and after delivery to help ensure satisfaction. You also help keep the sales floor clean, organized, accurately signed and priced, and ready for customers. This is a part-time position; part-time colleagues are typically scheduled 12–24 hours per week, based on business needs and availability. Schedules include weekend shifts.

Requirements

1–2 years of related experience is required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
Ability to use electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized service and product guidance to help customers select furniture, mattresses, and rugs that meet their needs.
Build customer relationships, follow up with clients, and maintain contact through the pre- and post-delivery process to support a positive delivery experience.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans, manage return rates, and encourage customers to participate in the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay informed about products, new arrivals, top-selling items, trends, and promotions through training, digital tools, and vendor resources.
Support inventory and fulfillment activities in the department.
Maintain a clean, organized, shoppable sales floor by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
Collaborate with colleagues to serve customers and support individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice