About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department by building customer relationships, providing personalized service and product guidance, and helping customers find furniture solutions suited to their needs. You work toward sales goals, promote protection plans and the loyalty program, manage return rates, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep product knowledge current through training and vendor resources, address customer questions, and stay in contact before and after delivery to help resolve issues and ensure satisfaction. Daily work also includes preparing and recovering the sales floor, updating signs and pricing, supporting merchandise moves, and collaborating with colleagues to serve customers and achieve individual and store results.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized service and expert furniture product guidance to customers.
- Build customer relationships and follow up to support satisfaction and repeat business.
- Achieve sales goals and work toward client and protection plan goals.
- Promote protection plans and the customer loyalty program; acquire new customers by opening credit accounts and explaining loyalty benefits.
- Manage return rates and support inventory and fulfillment activities in the department.
- Use technology to help customers visualize purchases, place orders, and compare products.
- Stay current on products, trends, arrivals, and promotions through digital training and vendor resources.
- Maintain contact with customers throughout the pre- and post-delivery process and help resolve delivery issues.
- Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing and assist with merchandise moves.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
