Retail Commission Sales Associate - Furniture/Mattresses, Silverdale Furniture - Part Time

Macy's•Silverdale, WA

1d•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on products through digital tools and vendor resources, provide guidance, address questions and concerns, and maintain contact with customers through delivery to help resolve issues and ensure satisfaction. Daily work includes preparing the sales floor, reviewing goals and product information, engaging and following up with customers, maintaining merchandise presentation and pricing, sharing loyalty benefits, and collaborating with colleagues to serve customers and achieve individual and store results. This is a part-time position; schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales, client, and protection plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to work well with a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional customer experiences and build lasting relationships through personalized service and product knowledge.
Help customers identify furniture solutions that fit their lifestyles and needs.
Achieve sales goals, promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, trends, and promotions using digital tools and vendor resources.
Address customer questions and concerns and maintain contact through the pre- and post-delivery process to support a positive delivery experience.
Help keep the sales floor clean, organized, shoppable, and prepared for customers; recover merchandise, update signs and pricing, and support merchandise moves.
Follow up with customers to ensure satisfaction and share loyalty program benefits.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice