Rugs, Brea - Part Time

Macy's•Brea, CA

12h•$18 - $24

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep current with product training through digital tools and vendor resources, answer customer questions, and maintain contact during the delivery process to support satisfaction and resolve issues. Daily work includes preparing and maintaining the sales floor, reviewing goals and product information, engaging with customers, following up with clients, recovering merchandise, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, ensure customers have what they need, and provide a positive experience before and after delivery. Colleagues support one another and work to improve individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires availability for days, evenings, weekends, and holidays, as well as regular attendance and punctuality.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals, client goals, and protection plan goals.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to perform the listed physical requirements, including standing, moving, reaching, lifting at least 25 pounds, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Provide product guidance and help customers find furniture solutions suited to their needs and lifestyles.
Achieve sales goals and promote protection plans, manage return rates, and encourage loyalty program engagement.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support department inventory and fulfillment activities.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions.
Follow up with customers and maintain contact throughout the pre- and post-delivery process; resolve issues to support satisfaction.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing and support merchandise moves.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice