Rugs, Southdale Center - Full Time

Macy's•Edina, MN

1d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate strong product knowledge to educate customers and meet their needs. The role involves engaging with customers, recommending furniture and complementary products, using technology to complete orders and support product selection, and participating in ongoing product training. You help resolve customer concerns, support customers through pre- and post-delivery, and follow asset protection and inventory control procedures. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The position requires lifting, frequent movement, standing, reaching, and use of computers and other technology. It also involves lifting at least 50 pounds and may require stooping, kneeling, crouching, climbing ladders, and reaching above eye level.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and ability to adapt quickly to changing priorities.
1–2 years of related experience.
Ability to lift at least 50 pounds and perform the physical activities described, including standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

Engage with customers to understand their furniture needs and demonstrate knowledge of store products and services to build sales and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service and solve problems with customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolutions.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.