Rugs, Del Amo Fashion Center - Full Time

Macy's•Torrance, CA

7d•$18 - $24

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build lasting customer relationships through personalized service, product knowledge, and assistance finding furniture solutions that match customers’ lifestyles and needs. You are responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging participation in the loyalty program. You also support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. By keeping current with product training through digital tools and vendor resources, you provide knowledgeable guidance and address customer questions and concerns. Your service continues beyond the sale through customer contact during delivery and resolution of any issues. You help keep the sales floor clean, organized, and shoppable; review sales goals, new arrivals, popular products, trends, and promotions; maintain signs and pricing; and support merchandise moves. You build customer relationships and follow up to support satisfaction. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers find furniture solutions suited to their lifestyles and needs.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans, manage return rates, and encourage engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise-movement activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions using digital tools and vendor resources.
Address customer questions and concerns and maintain contact before and after delivery to support a positive delivery experience and resolve issues.
Keep the sales floor clean, organized, recovered, and shoppable, including updating signs and pricing.
Support colleagues through honest, caring, and collaborative teamwork and contribute to individual and store results.
Use computers and other technology, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice