Rugs, Del Amo Fashion Center - Full Time

Macy's•Torrance, CA

8d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their lifestyles and needs. The role is responsible for achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on products through digital tools and vendor resources, provide guidance, and address customer questions and concerns. You also maintain contact with customers before and after delivery and resolve issues to support a positive delivery experience. Daily work includes preparing and maintaining the sales floor, reviewing goals and product information, engaging and educating customers, following up with clients, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. Colleagues are expected to collaborate with teammates and work toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers select furniture solutions suited to their needs and lifestyles.
Achieve sales goals and meet client and protection-plan goals.
Promote protection plans, manage return rates, and encourage customer participation in the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay up to date on products, trends, new arrivals, and promotions using digital tools and vendor resources.
Support inventory, fulfillment, and merchandise moves within the department.
Maintain a clean, organized, and shoppable sales floor, including recovering the floor and updating signs and pricing.
Follow up with customers before and after delivery and resolve issues to support customer satisfaction.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.